At The Mensbay, operated by Spriggy Technologies, we are dedicated to providing a seamless and convenient shopping experience for our customers. In this policy, the terms “we,” “us,” and “our” refer to Spriggy Technologies, and “you,” “your,” or “user” refers to our valued customers. By making a purchase from our men’s fashion clothing website, you agree to the terms described below regarding returns and refunds. If you need to return an order, our process is outlined clearly for your ease.  

Eligibility for Returns   
To qualify for a return, items must remain unused, unwashed, and in their original condition with all tags, labels, and packaging intact. 
All tags, labels, and boxes must be returned in their original state. 
Items that have been worn, cleaned, or altered in any way are not eligible for return.  
Return requests must be submitted within 48 hours of delivery. Please contact our customer service team within this period to begin the process. 
Returns not meeting these criteria will not be accepted.  

How to Initiate a Return  

Step 1: Submit Your Request   
Email your return request, including your Order ID and reason for return, to spriggytechnologies@gmail.com.  

Step 2: Provide Supporting Evidence   
If the item is damaged, defective, or incorrect, attach clear photographs showing the issue for faster handling.  

Step 3: Follow Return Instructions   
Once your return request is approved, we will provide detailed instructions on how to send your item back.  

We reserve the right to decline returns that fail to meet our return guidelines.  

Refund Process & Timeline   
After receiving your returned item, our team will inspect it to verify that it meets the return conditions. You will be informed whether your refund request is approved or rejected. Once approved, the refund will be issued to your original payment method within 5–7 business days. A confirmation email will be sent when the refund is successfully processed.  

Partial Refund Guidelines   
If an item only partially meets return conditions, such as minor damage or missing packaging, a partial refund may be issued at our discretion.  

Damaged, Defective, or Incorrect Items   
If your order arrives damaged, defective, or different from what you purchased, please submit a return request within 48 hours of delivery. Include clear photos or videos of the issue via email to help us resolve it efficiently.  

Need Assistance?   
For any questions or support regarding returns or refunds, please reach out to our customer support team at spriggytechnologies@gmail.com.  

Thank you for shopping with The Mensbay. Your trust is highly valued, and we are committed to ensuring your men’s fashion clothing experience remains exceptional and stress-free.